Q: What information is needed to complete my profile?
A: To enter or edit information within the profile section, you will need to log into your account and select ‘Edit’ under ‘Profile Form Progress’. Here you can enter your name, city, state, and select the illness or injury you are facing. Within the ‘About’ portion of the profile section, you will type up your story. Within this section you will describe what you or your family member is facing and how it has impacted your lives. Also, you will need a photo available on the device you are completing this section from. A profile picture must be uploaded within this section (see steps to this process below).
Q: How do I upload a profile picture?
- Log into your account and within your dashboard, then select ‘Edit’ on the right-hand side of the ‘Profile’ section.
- Once you are on the profile page, click on ‘Select a file’ under the ‘Profile Picture’.
- Now you select a photo as your profile picture. *Important: You must have the image available on the device you are uploading on.
- Then you can adjust the focal point of the photo by moving the white plus sign (+) within the image.
- Select ‘Save and Return to Campaign’. *Important: It takes approximately 30-45 seconds to upload your photo. You will see a thumbnail of your image and receive a notification when you have successfully complete this task.
Q: What picture should I choose for my profile?
A: Use a compelling profile picture! The photo you choose can be a main factor of making your family stand out to visitors looking for a family to support. The photo should represent you and your family and how you want the community to view you. Make sure the picture is impactful and take the time to find the right image to use. Try to avoid low resolution, blurry photos.
Q: Why won’t my profile picture save?
A: Because of size restrictions, you are required to follow these permitted settings: Only upload one file at a time; The image must be under the 100 MB and between 600 x 600 and 2000 x 2000 pixels; We only accept images that are png, gif, jpg, or jpeg files. If the image is within limitations, but not uploading, please contact support@helpmebounce.org for further assistance.
Q: Why does my campaign status say ‘In Progress’, but the sections show 100% completed?
A: If your profile status is ‘In Progress’, but showing 100% completion, it means you must select ‘Submit for Review’. Before Spare Key staff can process your application, all sections must be complete and submitted it for review. You will find a red box on the right-hand side of your campaign page that reads ‘SUBMIT CAMPAIGN’. Then select the appropriate response to the pop-up alert. *Important: After completing this step, your medical professional will then be sent a verification request.
Q: What causes a 'Request for Revision' on my campaign?
A: Our Help Me Bounce platform is programmed to send notification to the participants email address anytime a process is completed, or a section requires your attention. Some examples include a new medical professional’s contact information, correct service provider information, verification of funding goal information, or a profile picture. You want to make sure the email address you registered is accessible and to watch for notifications. For requests for revision, you can either reply to the email, or log into your account to make the revisions. Remember to always select ‘Submit for Review’ any time an adjustment has been made to your campaign, so Spare Key staff can review & approve accordingly.
Q: What personal information from my profile is used publicly?
A: Spare Key respects your privacy and we always strive to honor your privacy preferences. The information entered in your profile section is shared publicly on your Help Me Bounce campaign. Your profile shows the applicant’s name, city and state, and what injury or illness is causing their medical crisis. The photo you upload is visible to the public as well as the About section. You can find more details in our Privacy Policy.
Q: Will my profile be shared on social media?
A: Yes. Spare Key shares as many Help Me Bounce campaigns as possible on our social media accounts! We are a crowdfunding non-profit that actively drive donors to the website. Sharing your story allows access to a network of donors. You can find more details in our Terms of Service.
Q: What should I include in my profile story?
A: You want your campaign to stand out, so include details and let your personality show! Share the good and the bad. The more you invest in your profile story, the more likely the community will make an emotional connection. Give them insight to your medical journey. Remember, the visitors on Help Me Bounce are there because they are interested, and the desire to help is there. The key to attracting them is through your story and making a connection. Include details that could help make that connection to your family’s story. Here are some Tips & Tricks for your Campaign Profile.
